As I sit here and write this blog post, we have an irate parent calling the school on repeat. He is mad because the bus was late and his daughter came inside, took her coat off and then missed the bus. He wants to yell at us. He will not leave a message. I have instructed the office not to answer when he calls and if he somehow gets through by blocking his number or calling from a different phone we will simply say, "Please call back and leave a message."
In my early years as an educator I would have been very upset that this person was mad. I would have tried to solve his problem immediately. What I've learned over the years is that not everyone and everything that demands my attention actually deserves it. In this case, we have a parent who wants to yell at us. He has the opportunity to leave a message on our voicemail, but isn't taking that opportunity. So, he is not getting our attention. What is demanding your attention but not deserving of it? When is doing nothing or waiting to do something the best thing to do? Remember that R Factor teaches us to press pause and get our minds right. In some situations it is below the line to respond at all.
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