In this world in which we live it’s very easy to jump on every new bandwagon that comes along. We live in a world in which we are exposed to new ideas, trends and buzzwords everywhere we turn. But, we as educators must know what our expectations are, what we believe in, what we are committed to.
In Seth Godin’s latest blog post, he writes about the “quality abyss". As I read the post and applied his message to education, I began to reflect on the following:
What do I pay attention to? What have I stopped paying attention to?
Have I lowered my expectations? Or, am I the person who is constantly raising my expectations?
Do I have “the guts to care even when it feels like I am not being rewarded”? What is the eventual payoff for having the guts to care?
Falling down the quality abyss-Seth Godin
Attention stops being paid, compromises are made, quality goes down.
Expectations aren't met.
Expectations are lowered.
Customers drift away.
Budgets are cut, because there are fewer customers.
Quality erodes even more, because there's less to spend, and employees care less.
The alternative is the quality ratchet:
Over-focus on quality.
Expectations go up.
Sales rise as a result of word of mouth and customer satisfaction.
More money is spent on quality.
Often, organizations don't realize that they're falling down the abyss until extraordinary efforts are required to make a difference. But it's always easier to fix it today than it will be tomorrow.
And here's the hard part: You don't fall down the abyss all at once. You compromise, you cut corners, you don't bring as much to your work, and nothing bad happens (at first). So the feedback loop is broken.
Working your way back out works the same way: You work harder, you raise your standards, you invest, and nothing good happens (at first).
The challenge is to have the guts to care even when you're not apparently rewarded for caring.
In my opinion the most powerful words in Seth’s post are these, “…it’s always easier to fix it today than it will be tomorrow.” Along the same lines, Dan Rockwell reminds us to “err on the side of soon”. I often remind teachers to “pay now or pay later”. The bottom line is that we need to decide what we are committed to and we cannot stop paying attention to it. We must stay the course and follow through. The payoff will come, but not without an intentional, committed investment on our part.
So, what are you committed to? Don’t let yourself fall down the quality abyss.